Refund & Cancellation Policy
Last updated: July 7, 2026
We believe in clear, upfront billing. This page summarizes exactly how cancellations, refunds, and project startup costs work at Sleek Web Designs. These terms are part of our full Terms and Conditions, which you agree to when purchasing any service.
Cancellation
You may cancel your services at any time. To cancel, log in to your client account at https://www.sleekwebdesigns.com/client/ and submit your cancellation, or email [email protected] from the email address on file. A cancellation is not effective until you receive a written confirmation from Sleek Web Designs. Keep this confirmation for your records.
Cancellation requests must be received at least five (5) business days before your next billing date to avoid being charged for the following billing cycle. Cancellations received after this cutoff take effect at the end of the following billing cycle.
Monthly services: Cancellation stops future billing. Services already paid for will be completed through the end of the current billing period, including a final report where applicable.
Prepaid packages (e.g., 6-month prepay): Prepaid packages may be canceled, but the discount is forfeited. Months of service already delivered will be recalculated at the standard monthly rate, and any remaining balance will be refunded or credited at Sleek Web Designs’ discretion. No refund is due if the recalculated value of delivered services meets or exceeds the amount prepaid.
Project-based work (web design, development, automation builds): Projects canceled mid-engagement are billed for all work completed to date, including completed milestones and work in progress. Deposits are non-refundable, as they reserve production capacity and cover discovery, planning, and initial build work.
Refunds
All payments to Sleek Web Designs are non-refundable except where expressly stated in our Terms or required by law.
Once payment is received for a monthly service period, work for that period begins and the fee is earned. If you cancel immediately after a payment processes, we will complete the work for that period and provide a final report; the payment will not be refunded.
Third-party costs are never refundable. This includes, without limitation: advertising spend paid to Google, Meta, or other platforms; domain registrations; hosting fees; premium themes, plugins, or software licenses; API usage fees; and any other costs paid to third parties on your behalf.
If a refund is issued for any reason, all services for that customer will be terminated, all deliverables and licenses granted revert to Sleek Web Designs, and we will not provide future services to that customer.
Chargebacks and payment disputes: Initiating a chargeback or payment dispute without first contacting us to resolve the issue constitutes a material breach of our Terms. In such cases, Sleek Web Designs reserves the right to immediately suspend all services, take down deliverables hosted or managed by us, recover the disputed amount plus any dispute fees, and refer the balance to collections. Contact [email protected] first — most billing issues are resolved within one business day.
Project Initiation Fee & Client Asset Purchases
To begin any project, Sleek Web Designs charges a Project Initiation Fee. By paying the Project Initiation Fee, or by giving written or electronic approval to proceed (including email confirmation, checkout acceptance, or signed proposal), Client expressly authorizes Sleek Web Designs to immediately begin work and to purchase, register, or license assets required for the project on Client’s behalf. These assets may include, without limitation: domain names, hosting services, SSL certificates, software licenses, premium themes and plugins, stock media, API credits, and third-party platform subscriptions.
The Project Initiation Fee is earned in full at the moment of payment and is non-refundable under all circumstances. Client acknowledges that upon authorization, Sleek Web Designs immediately: (a) performs discovery, planning, and procurement labor; (b) incurs non-recoverable third-party costs that vendors (including domain registrars and software providers) do not refund; and (c) reserves production capacity that cannot be resold. For these reasons, the fee is not refundable in whole or in part regardless of whether the project proceeds, is delayed, or is canceled by Client for any reason, including dissatisfaction, change of mind, or change in business circumstances.
Asset ownership and transfer. All assets purchased with the Project Initiation Fee are acquired for Client’s benefit. Upon Client’s written request, Sleek Web Designs will transfer such assets (including domain names) to an account controlled by Client, provided Client’s account is in good standing with no outstanding balance or active payment dispute. Client acknowledges that this transfer right means Client receives full value for the Project Initiation Fee regardless of project status, and that receipt or availability of these assets constitutes delivery of the services and goods paid for.
No chargeback. Client agrees that the Project Initiation Fee, once authorized, does not constitute an unauthorized, undelivered, or disputable charge. Client agrees to resolve any billing concern directly with Sleek Web Designs at [email protected] before initiating any payment dispute. Any chargeback or payment dispute filed against an earned Project Initiation Fee is a material breach of our Terms, and Sleek Web Designs reserves the right to: suspend all services; retain and refuse transfer of all assets, deliverables, and credentials until the dispute is withdrawn or resolved; recover the disputed amount, dispute fees, and collection costs; and pursue the balance in Kings County Court, New York, per the Disputes section of our Terms and Conditions.
Questions About Billing?
Most billing questions are resolved within one business day. Email [email protected] or reach out through our contact page. For plan details, see our pricing page. Full legal terms: Terms and Conditions.